Effective Date: September 19, 2026 • Transparent Creator Guarantee
1. Our Creator Satisfaction Guarantee
We want you to love your experience with AutoClipp. Because digital compute resources (GPU encoding, speech-to-text models, and AI linguistic analysis) are consumed in real time when processing your videos, we maintain a clear and fair policy regarding refunds and credit restorations.
2. 14-Day Subscription Refund Policy
Eligibility Criteria for Full Subscription Refund:
You purchased your monthly or annual subscription within the past 14 calendar days.
You have utilized fewer than 20% of your plan's allocated monthly processing credits.
No previous refund has been claimed on your account within the past 12 months.
If eligible, your payment will be refunded in full back to your original payment method via Stripe within 5–10 business days.
3. Automatic Credit Replenishment on Failed Renders
We believe you should never pay for technical glitches or pipeline errors:
Zero Risk for Render Failures: If any background transcription, AI moment detection, or FFmpeg vertical export job fails due to a server error, system timeout, or transcoding issue, all deducted credits are instantly returned to your CreditBalance ledger automatically.
4. Subscription Cancellations
You may cancel your recurring subscription at any time with zero hassle:
Navigate to your Dashboard > Billing > Manage Subscription to open the secure Stripe Customer Portal.
Click "Cancel Subscription". Your cancellation takes effect at the conclusion of your current billing period.
You will retain complete access to all features and your remaining credits until the cycle concludes.
5. Non-Refundable Items
Standalone one-time credit booster packages where more than 20% of credits have already been consumed.
Accounts terminated due to violations of our Acceptable Use Policy (e.g. uploading copyrighted or illegal media).
Subscription renewal fees requested beyond the 14-day purchase window.
6. How to Request a Refund
To submit a refund inquiry, contact our dedicated billing support team with your account email and transaction receipt:
Email: billing@autoclipp.com Response Time: Typically within 24 hours (Monday–Friday).